We provide a 14-day return period.
A 15% restocking fee will apply to all returns*.
Only products purchased at retail price are eligible for return.
Items marked as on sale can only be exchanged or returned for store credit.
If you are not fully satisfied with your purchase, you may return any unused portion, provided that all tags and original packaging materials are included.
All product tags, original packaging materials, and the receipt are required to process a refund.
To qualify for a refund (excluding shipping/handling fees and the restocking charge), all items must be unused and returned within 14 days from the delivery date. A 15% restocking fee applies to returned items that are not being exchanged and are in good condition.
All items must include their original packaging materials and the receipt.
Due to the intimate nature of the products, any and all underwear can only be returned in the event of manufacturing defects.
To reiterate, you MUST contact us within 14 days if you intend to return ANY item sent from our store. Items returned to us AFTER 14 days and WITHOUT prior communication will NOT be refunded.
Please remember to include a Return Form with your items, indicating your full name and order number. As soon as we receive the returned items, we will process the exchange and send it back to you promptly.
Frequently Asked Questions (FAQ)
Which items can be returned?
1. Items can be returned within 14 days of receiving your shipment.
2. Must be in their original condition.
3. Must be unwashed and unworn.
4. Should be in the original packaging.
What items are non-refundable?
1. Free gifts, promotional items, underwear & Clearance items
Are there any charges for returns?
1. There are no fees for exchanges; however, shipping costs may apply.
2. A 15% restocking fee will be charged for returns.
3. Original shipping fees are non-refundable.
4. You are responsible for covering the return shipping costs.
How do I return an item?
Download and complete the Return & Exchange Form, then submit your request to [email protected]
You will receive a confirmation e-mail containing the shipping instructions.
How soon will I receive my refund?
1. After your return is received and inspected, we will send you an email to confirm that we have received your returned item. We will also inform you of the approval or denial of your refund.
2. A 15% restocking fee will apply.
3. If your refund is approved, it will be processed, and a credit will be automatically applied to your original payment method within 10 business days.